The Information Technology industry is no doubt a growing career field with a lot of opportunities. Like every growing industry, there are some stepping stones to follow to get to the top as an IT support.
This article, will walk you through the key steps that will help you kick-start your career and carve out a rewarding future in Information Technology as an IT Support.
What IT Support Entails
IT Support professionals help resolve technical problems. They either provide support within an organization working in-house or to other businesses and customers. They diagnose and solve software and hardware problems for computer users.
Your day-to-day role as an IT support will involve tasks like but not limited to; Installing new software and upgrading existing applications, running diagnostics, solving password problems, diagnosing and solving computer software and hardware faults, managing company technical assets, etc.
If this is a role you feel you will fit into perfectly, here is what you need to know.
Why You Should Consider a Career Path as an IT Support
Considering the fact that there are many possibilities and options to choose from, it can be overwhelming if you have no sense of purpose or direction. Following a career path early can give you a jump-start towards a secure future.
The amazing benefits that following a career path as an IT Support offers you are:
- Economic Security
A career path in IT Support (Information Technology) paves the way for a rewarding future. It opens the door, to your membership in the middle or upper class with a strong salary. It’s the path to a gratifying job, with the promise of a good earning potential as it is a competitive job of the future.
- Job Satisfaction
As an IT Support, the satisfaction and contentment you get from using your skills, talents and knowing you play a major role in impacting and improving your company’s functionality is gratifying.
- Job Security
The risk of being unemployed is curtailed as a career path in Information Technology buffers the anxiety of thinking of the next job to take on to survive the high cost of living.
- Continual Relevance
Information Technology is a fast changing field, that births new opportunities and the evolution of new IT careers. Your IT skills and talent is continually relevant as it is the foundation on which industries rest.
- Up-to date Technological Knowledge
A career path in IT keeps you on the edge of technological advancement. You constantly learn, engage with and understand the latest technology solutions that will help you approach new information and adopt technological updates more efficiently.
- Job Opportunities
Information Technology / IT support is a fast growing industry, which thrives on new challenges, new evolutions. It provides you the opportunity to choose from various options. The society’s dependence on it for their day to day activities keeps growing, opening you up to a whole new world of opportunities. This field is expected to greatly increase, as the use of IT and support services, has become crucial to keep everything running smoothly.
- Educational Outlook.
Although this field is open to all graduates and those with a foundation degree, to become an IT Support technician, you have to complete a Vocational Education and Training.
Some employers prefer a degree or IT related qualifications. It is important to have in-depth knowledge of the programs and applications needed in your field and a Microsoft certification can be an added advantage. Get one HERE for Free.
The following courses can also improve your chances:
- Computer Science
- Business System Engineering
- Internet Engineering
- Software Engineering
- Computer Software Development
- Computer Networking and Hardware
- Business Information Technology
- Information Technology
Key Skills Required
- Ability to think logically
- Problem Solving skills
- In-depth knowledge of hardware, software and operating systems
- Logical mind
- Up-to-date knowledge of the newest IT and Software trends
- Strong Communication and Organisational skills
- Strong Customer Service ethics
- Attention to details and thoroughness
Changing Career Path: Kick-Start Your Career as an IT Support.
Whether you’re just starting out or transitioning into the industry, the timing couldn’t be better. More and more businesses are discovering ways, to use technology to their benefit and this has increased the demand for trained, specialized IT professionals.
A career path in this industry is one without boundaries, as it opens the door to lots of employment opportunities.
If you have little or no experience and you’re looking to join this industry, check out the tips we have compiled, to help you get started.
- Do Your Research
The IT field is a very broad industry, with a number of specialties. Researching the qualifications needed for an IT Support, the roles and positions available, helps you understand the roles that will be a good fit for your skills, interests and career goals.
- Decide Which Path To Take
After you have carried out the necessary research, create a list of potential jobs and roles you want to take on, then try to match your interests with the skills you have. For instance, if you love to paint and have an understanding of a lot of colors, product design or UI/UX design will be a good fit for you.
- Get Educated
After choosing a role and deciding on a career path, it’s best to get educated to fit these roles and solidify your candidacy.
- Balance the Equation Between Passion and Practicality
Choosing to pursue a career path in IT is great if you are passionate about it, go for passion, but be practical about it.
It’s also fine, to choose a role which offers you better opportunities, something you enjoy doing. Become so good, then watch as you get tons of opportunities.
- Build Projects
Most people wait, till they know everything about a tool or a particular programming language, before they start building projects. We recommend you start building projects once you have a good foundational knowledge, instead of waiting months to learn everything before starting. It will help you gain experience and improve your skills in ways you can’t imagine.
Before starting out on your IT career journey, find opportunities to network with IT professionals. Interact with professionals who work for other IT organizations. Attend networking events, where they are most likely to be, build relationships as it’s a good way to increase your chances of a job referral.
Freelance for experience as it allows you gain experience while getting paid and break into the field.
- Prepare For Technical Questions
Prepare yourself to answer technical questions and solve technical problems once you start taking interviews and freelancing.
- Build Your Internet Presence
Update your social media pages as it’s important to appear competent to employers. Let your social media pages reflect your interest in technology.
Salary Outlook For an IT Support
According to the Bureau of Labour Statistics (BLS), the employment of IT (computer) specialists is projected to grow 11%, from 2019 to 2029, which is much faster than the average for all other occupations. This implies that more support services will be needed, as organizations upgrade their computer equipment and software. These occupations are projected to feature about 531,200 new jobs. There will be a rising demand for software developers, support technicians and system analysts. Demand for these workers will stem from greater emphasis on cloud computing, the gathering and storage of massive data, and information security.
How much does IT Support earn?
The average salary for an IT support professional is $43,098 per year in the United States. It also varies around $50,000 to $72,000 in some locations. IT support professionals’ salaries vary, depending on education level, years of experience, the scale of responsibilities in the organization, location, soft and technical skills.
The Cedar STEM and Entrepreneurship hub in partnership with Lonadek and Microsoft, has just launched an initiative on October 31, 2020, to help 25 million people worldwide acquire the digital skills needed in a COVID-19 economy – to drive Global Skills that will help them thrive in pressing times like this.
Among the free courses offered is one for IT support / Administrator and it covers the essentials for the field. Get free access to the IT Support course + an International Certification.
Other Courses available are:
- Sales Representative – (Negotiation, CRM, new business development, B2B, storytelling, social media)
- Project Manager – (Program management, process improvement, project performance.)
- Customer Service Specialist – (Customer satisfaction & experience, data entry, CRM, admin analysis)
- Data Analyst – (Data analysis, analytics, visualization; Microsoft Excel, SQL, BI, Tableau)
- Digital Marketer – (Social media, content strategy, SEO, marketing channels; Google Analytics, Google Ads)
- Financial Analyst – (Financial analysis, risk management, accounting, analytical skills, data analysis)
- Graphic Designer – (Design systems, layout, color; Adobe InDesign, Illustrator, Photoshop)
Register HERE to access any of these courses